Synetic Inc.

Support Warranty Policies

Warranty Policies

Generals:

The warranty policies below are honoured by Synetic Incorporated of Canada (unless otherwise specified) and apply to all systems, subsystems and components assembled and sold by Synetic and/or their registered authorized dealers.  The warranty period commences from the date that products are delivered to client or 5 days after the date of invoice.

The terms and conditions of this warranty are as follows:

1. Two Years: All internal electronic components and elements that are not easily accessible and require opening the case. Parts such as: Processors, memory modules, backplanes, internal adapters and controllers, etc.

2. One Year: Labor, services and all external electrical, electromechanical and mechanical components and the elements that are physically accessible and can be affected by environmental changes (temperature, humidity, vibration, etc.). Parts such as: fans, power supplies, drive caddies, all chassis components.

3. Manufacturer's Warranty: Some components may have longer warranty periods than those mentioned above. For any remaining manufacturer's warranty, Synetic Inc. recommends that clients contact the manufacturer or the master distributors directly.

4. Extended Warranty: Some products may be qualified for extended warranty. Clients can purchase additional extended warranties for 1 or 2 years beyond those provided by the manufacturer and Synetic Inc. Please contact us for more details.

5. Software Warranty: The warranty for software will be the same as provided by the original software provider. Synetic Inc. will not accept any software package that has been opened by the customer. Only software sold as an original equipment manufacturer (OEM) product and part of a defective hardware can be returned.

Any product replaced under this warranty will be of like kind and quality and will not exceed the original purchase price of the product. Repairs and replacement parts are covered under this warranty only for the unexpired term of the original warranty offered by Synetic Inc. at its sole option may use reconditioned or like-new parts.

Synetic Inc. will not warrant defects due to alteration, modification and repair by a person not authorized by Synetic Inc., misuse, abuse, vandalism, accidental damage, and other damage resulting from electrical or electromechanical stress, electric power failure, air conditioning, humidity control, transportation, and water or foreign objects in the product. The use of the product for the purposes other than those for which it was designed are not covered by this warranty. Under this warranty, shipping and handling costs are the customer’s responsibility unless the product has been determined by Synetic Inc.’s technician to be defective. Prior to returning any product, purchasers must contact Synetic Inc. Technical Support to obtain a Return Merchandise Authorization (RMA) number. Products must be shipped or returned with RMA number, purchaser’s name, postal address and contact phone, fax or e-mail address.This warranty is transferable from the original purchaser (or owner) to a subsequent owner providing that the subsequent owner has the original proof of purchase. Above conditions will apply.

Exchange & Return Policy:

Any hardware product purchased from Synetic Inc which is defective, or DOA (Dead On Arrival), or does not meet a customer’s requirements (need to be defined in advance) may be returned to Synetic within 15 calendar days from delivery for full replacement, credit or refund (money back at Synetic's discretion). The client must return the product with the original invoice and original product packaging, including all accessories, manuals, warranty cards and other documentation as originally supplied by the manufacturer and Synetic Inc. Synetic Inc. will not be responsible for loss or damage due to inadequate packaging by clients. After 15 days and before 30 days only a credit or exchange will apply.

Synetic Inc. reserves the right to charge a 20% restocking fee for the return of products not described above under Synetic's return policies.  All returns are subject to receipt and inspection by Synetic's engineering staff. This return policy is void if the product is marked, tampered with or damaged in any way.

All matters concerning these policies should be addressed to:

Synetic Inc., Canada
Systems & Network Technology Integration Centre
Harbour View Industrial Park
577 Bay Street
Victoria, BC., V8T 1P5  Canada
Tel: (250) 475-3001  Fax: (250) 475 3002  E-mail: Support@Synetic.Ca

Synetic Inc. 101B - 920 Hillside Ave., Victoria, British Columbia Canada V8T 1Z8

Tel: 250.475.3001 ∙ Fax: 250.475.3002 ∙ Email: inquiry@synetic.ca